For residents
Submit a maintenance request
Report it through the portal so it is logged and tracked. Emergencies go by phone.
Emergencies — call, don’t submit
If there is a fire, a gas leak, or immediate danger to anyone, call 911 first.
For an urgent building emergency — active flooding, no heat, a gas odor, sewage backup, loss of building security, or no water — call (650) 648-4870 rather than using the portal, at any hour.
Non-urgent requests
Submit through the resident portal. Requests submitted there are logged, assigned and tracked to completion — which means nothing gets lost in a text message thread.
No portal access yet? Email info@sfpeninsulapm.com or call(650) 648-4870 and we will log it for you.
Help us fix it faster
- Photographs. One or two images tell a vendor more than a paragraph.
- Location and specifics. Which room, which fixture, when it started.
- What you have already tried. Saves a wasted visit.
- Access details. Pets, gate codes, times that suit you.
- A phone number the vendor can reach you on to schedule.
What happens next
After you submit
Your request is recorded and assessed for urgency on receipt. Anything affecting habitability or safety moves to the front.
A licensed, insured vendor is assigned and contacts you to arrange access. Where owner approval is required for the cost, we obtain it first.
The work is completed and the request is closed in the portal, where you can see its history. If something was not resolved, reopen it and tell us.
Entry into your unit requires written notice — generally 24 hours in California — except where you have requested immediate access or a genuine emergency requires it. You will always know when someone is coming.